Fulfilling customer contract expectations is a primary objective of the TCR Contracting’s Quality System. To ensure that customer expectations will be fulfilled, TCR Contracting’s clearly defines the requirements for each contract before it is approved.

The Project Manager ensures that the information in customer contracts clearly defines customer expectations and that the necessary details are provided to set requirements for construction.

TCR Contracting’s personnel and subcontractors and suppliers are accountable for compliance to standards-based written specifications.

To achieve expectations reliably and consistently, specifications are clearly spelled out, not only for results but also for processes. Specifications apply to materials, work steps, qualified personnel and subcontractors and suppliers, safe work rules, and environmental work conditions. Standards ensure that results are specified rather than left to discretionary practices.  All TCR Contracting’s landscape services activities comply with generally accepted good workmanship practices and industry standards